Warranty Terms & Conditions
These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.
The conditions below describe the prerequisites and scope of our warranty.
The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.
We provide warranty cover for a machine subject to the following conditions.
Colibri book covering machines have been designed for exclusive use with original Colibri material. The use of non-original Colibri material causes malfunctioning and serious damages to the machine and voids the warranty on the machine itself.
We will rectify defects affecting the machine which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase.
The 24 months of the warranty is valid only from the first purchase of the product from an approved supplier or distributor. It does not cover any subsequent resales, loans or other transactions relating to the product after this initial purchase. To prove the product is covered by warranty, you must produce a receipt which is recognised as valid by the distributor or supplier. If you do not have the original receipt, then the purchase date must be verified by the original supplier or distributor. If neither of these conditions can be fulfilled, then your warranty may be considered null and void.
Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance's value or fitness for purpose or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the machine having come into contact with unsuitable materials.
Warranty provision will be free of charge and we will decide whether this will take the form of a repair or the replacement of the appliance. Please note that replaced parts pass into our ownership.
Machines will need to be shipped to our customer service centre.
A purchase receipt must be presented in each case showing the date of purchase, the latest date elicits the start of the warranty period.
In the event of a replacement machine being supplied, we reserve the right to charge an appropriate monetary offset in respect of the period of use already enjoyed.
The replacement will be from the local product portfolio.
The warranty period for spare parts fitted ends with the expiry of the warranty on the machine as a whole.
We reserve the right to invalidate the warranty.
If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories the warranty becomes void.
Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance or failure to observe operating or assembly instructions.
The Customer will need to contact the Hamelin Brands Ltd Customer Service team in any of the following ways so that we can support a claim under warranty:
The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.
Customers are not entitled to any further claims or claims other than those specified above under this warranty.
Please note that we reserve the right to void the warranty terms, in the event of physical or verbal abuse towards any member of staff.
We also offer to repair appliances, which fall outside the warranty period on a chargeable basis, this consists of labour & charge(s) for spare parts where we deem that appropriate repair can be effected.
We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered by the Warranty terms.